i8fb Privacy Policy
At i8fb, the privacy of every registered member is treated as a core responsibility, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how it is stored and used, who may access it, and what rights you hold as a data subject. Please read this document carefully before using the Platform.
How We Keep Your Data Safe
Six principles that govern every data decision we make at i8fb. The full legal detail follows in the policy sections below.
Minimal Data Collection
i8fb collects only the personal data that is strictly necessary to deliver our services, verify your identity, process payments, and comply with applicable anti-money-laundering obligations. We do not collect data speculatively or beyond what each stated purpose requires.
256-bit SSL Encryption
All data transmissions between your device and i8fb servers are protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text at any point during your session.
No Third-Party Data Sales
i8fb does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data is shared with third parties only where strictly necessary for service delivery, such as payment processors or KYC verification partners, and always under binding data protection agreements.
Your Rights Respected
As a registered member, you have the right to access, correct, export, or request deletion of your personal data at any time. All data subject requests are handled by our dedicated support team and responded to within 14 business days of receipt.
Defined Retention Periods
Personal data is retained only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. Account data is typically retained for a period of five years following account closure, after which it is securely deleted or anonymised.
Transparent Policy Updates
Whenever this Privacy Policy is materially updated, i8fb will notify registered members via email or an in-platform notification at least 7 days before the changes take effect. The effective date at the top of this page always reflects the most recently reviewed version.
1 About This Policy
This Privacy Policy ("Policy") describes how i8fb ("we", "us", "our") collects, uses, stores, shares, and protects personal data belonging to individuals ("you", "your", "the member") who register for and use the i8fb online betting and gaming platform, accessible at https://i8fb.io ("the Platform").
i8fb operates as a digital entertainment and sports betting service targeted primarily at adult residents of Bangladesh. All services on the Platform are conducted in Bangladeshi Taka (৳), and all customer communications are delivered in English. This Policy is written in English and applies in full to all registered members, regardless of the device or method used to access the Platform.
This Policy should be read alongside the i8fb Terms & Conditions and the Responsible Gaming Policy. Together, these documents form the complete agreement governing your relationship with i8fb. Where this Policy conflicts with any other document on the Platform, this Policy shall prevail with respect to data protection matters.
2 Personal Data We Collect
i8fb collects personal data in two broad categories: data you provide directly, and data collected automatically through your use of the Platform.
2.1 Data You Provide Directly
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID or passport number | Registration & KYC verification |
| Contact Data | Mobile number, email address, residential address in Bangladesh | Registration |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet number, bank account reference (last 4 digits only), Visa/Mastercard partial number | First deposit & withdrawals |
| Verification Documents | Scanned/photographed government ID, proof of address, payment method screenshot | KYC process |
| Support Communications | Live chat transcripts, email enquiries, support ticket content | Ongoing customer support |
| Responsible Gaming Data | Self-imposed deposit limits, loss limits, self-exclusion records | When tools are activated |
2.2 Data Collected Automatically
When you access or use the Platform, i8fb automatically records certain technical and behavioural data, including:
- Device & Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone (Bangladesh Standard Time, BST UTC+6)
- Usage Data: Pages visited, games played, betting markets accessed, session duration, click-path behaviour, and feature usage patterns
- Transaction Data: Deposit amounts, withdrawal requests, bet history, game round records, bonus activations, and win/loss records
- Location Data: Country-level geolocation derived from your IP address, used to verify eligibility for access to the Platform
- Cookie & Tracking Data: Data collected via cookies and similar technologies as described in Section 7
3 How We Collect Your Data
i8fb collects personal data through the following channels and mechanisms:
- Direct Input: Information you enter into registration forms, deposit and withdrawal forms, responsible gaming settings, or support contact forms on the Platform
- Account Activity: Transactional data generated automatically whenever you place a bet, play a game, trigger a bonus, or request a withdrawal
- KYC Submissions: Identity and address documents you upload during the account verification process
- Communication Channels: Emails you send to [email protected], messages submitted via the live chat widget, and any other written correspondence with our team
- Automated Technologies: Server logs, session cookies, analytics pixels, and device fingerprinting technologies embedded in the Platform (see Section 7)
- Third-Party Verification Providers: Where required for KYC or fraud prevention, identity data may be cross-referenced with reputable third-party verification services operating in Bangladesh
4 Legal Basis for Processing
i8fb processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:
- Contractual Necessity: Processing that is necessary to perform the contract between you and i8fb — for example, creating and managing your account, processing deposits and withdrawals, and settling bets
- Legal Obligation: Processing required to comply with applicable legal obligations, including anti-money-laundering (AML) checks, age verification, and record-keeping requirements
- Legitimate Interests: Processing that serves i8fb's legitimate business interests, provided those interests are not overridden by your data protection rights — for example, fraud prevention, platform security monitoring, and service improvement analytics
- Consent: Where i8fb relies on your explicit consent for a specific processing activity (such as sending personalised promotional communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
5 How We Use Your Personal Data
i8fb uses personal data for clearly defined purposes, each aligned to the legal bases described in Section 4. The table below maps our primary data uses to their legal basis:
| Purpose | Legal Basis |
|---|---|
| Creating and managing your i8fb account | Contractual necessity |
| Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer | Contractual necessity |
| Verifying your identity and age (21+ requirement) through KYC procedures | Legal obligation & contractual necessity |
| Anti-money-laundering (AML) screening and fraud detection | Legal obligation & legitimate interests |
| Settling bets and recording game outcomes | Contractual necessity |
| Delivering customer support via live chat and email | Contractual necessity |
| Administering bonuses, promotions, and the i8fb Loyalty Program | Contractual necessity & consent |
| Enforcing responsible gaming tools (deposit limits, self-exclusion) | Legal obligation & legitimate interests |
| Sending personalised promotional communications and seasonal offers | Consent |
| Analysing platform usage to improve service quality and game offerings | Legitimate interests |
| Preventing duplicate account creation and bonus abuse | Legitimate interests & contractual necessity |
| Complying with requests from law enforcement or regulatory authorities | Legal obligation |
6 Data Sharing & Third Parties
i8fb does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial gain. We share personal data only in the limited circumstances described below, and always subject to binding confidentiality and data protection obligations:
6.1 Payment Processors
To facilitate deposits and withdrawals, i8fb shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and international card networks (Visa, Mastercard). Each provider processes your data only to the extent necessary to complete your requested transaction.
6.2 KYC & Identity Verification Partners
For identity verification and age confirmation, i8fb may engage trusted third-party KYC service providers. These providers receive only the minimum data required to perform the verification and are prohibited from using your data for any other purpose.
6.3 Game and Technology Providers
i8fb's casino and slot game library is powered by licensed third-party game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as a randomised player token) for game integrity and technical purposes. They do not receive your name, contact details, or payment information.
6.4 Legal and Regulatory Disclosure
i8fb may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where necessary to protect the legal rights of i8fb, its members, or third parties. We will notify you of any such disclosure where legally permitted to do so.
7 Cookies & Tracking Technologies
i8fb uses cookies and similar technologies to deliver a functional, secure, and personalised experience on the Platform. A cookie is a small text file stored on your device by your browser when you visit the Platform.
7.1 Types of Cookies Used
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, anti-fraud checks | Session only |
| Functional | Remembering language preferences, currency display (৳ BDT), and responsible gaming settings | Up to 12 months |
| Analytical | Aggregated usage analytics to understand how members navigate the Platform and which features are most used | Up to 24 months |
| Marketing | Tracking which promotions you have viewed or claimed, to avoid showing you the same offer repeatedly (with consent only) | Up to 30 days |
7.2 Managing Cookies
Strictly necessary cookies cannot be disabled as they are essential for the Platform to function correctly. You may manage functional, analytical, and marketing cookies through your browser settings at any time. Please note that disabling certain cookies may affect the performance and personalisation features of the Platform. Detailed instructions for managing cookies are available in the help documentation of all major browsers.
8 Data Security
i8fb employs a layered, defence-in-depth approach to information security. Our technical and organisational security measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS 1.2 or higher. This includes login sessions, deposit requests, withdrawal submissions, and KYC document uploads.
- Encrypted Data at Rest: Sensitive personal data stored in our databases, including identity documents and payment method details, is encrypted using AES-256 encryption.
- Access Controls: Personal data is accessible only to i8fb staff members with a legitimate operational need. All internal access is logged and subject to regular audit review.
- Firewall & Intrusion Detection: The Platform is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for anomalous access patterns.
- Penetration Testing: i8fb commissions periodic security assessments of the Platform infrastructure and application layer.
- Incident Response: In the event of a confirmed data security incident that affects your personal data, i8fb will notify affected members without undue delay and take all reasonable steps to contain, investigate, and remedy the breach.
9 Data Retention
i8fb retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation (AML) |
| KYC verification documents | 5 years from date of verification | Legal obligation |
| Transaction and bet history | 5 years from transaction date | Legal obligation & dispute resolution |
| Support communications | 2 years from last interaction | Legitimate interests |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation (consent proof) |
| Self-exclusion records | Permanent (cannot be deleted) | Legal obligation & member protection |
| Server access logs | 90 days | Security monitoring |
| Analytical cookie data | 24 months from last activity | Legitimate interests |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised aggregate data may be retained indefinitely for statistical and service improvement purposes.
10 Your Data Subject Rights
As a registered member of i8fb, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. i8fb will acknowledge your request within 5 business days and provide a substantive response within 14 business days.
- Right of Access: You have the right to request a copy of all personal data held by i8fb about you, along with information about how it is being used and who it has been shared with.
- Right to Rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to Erasure: In certain circumstances, you have the right to request that your personal data be deleted. This right is subject to exceptions — for example, where i8fb is required to retain data to comply with a legal obligation or to resolve a dispute.
- Right to Restriction of Processing: You may request that i8fb restricts the processing of your data while a rectification or objection request is being evaluated.
- Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Object: You have the right to object to processing based on legitimate interests, including direct marketing. i8fb will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing that occurred before withdrawal.
11 Children & Minors
The i8fb Platform is strictly intended for adults aged 21 years and above. i8fb does not knowingly collect personal data from individuals under the age of 21. The Platform employs automated and manual age verification processes at the point of registration and at the first withdrawal request to enforce this requirement.
If i8fb becomes aware that personal data has been collected from an individual who is under 21, the account will be immediately suspended, all funds will be returned to the source payment method (minus any bonuses claimed), and all personal data associated with the account will be deleted as promptly as is technically practicable.
Parents and guardians are encouraged to make use of reputable internet filtering and parental control software to prevent minors from accessing online gambling content. If you believe a minor has accessed the Platform, please contact us immediately at [email protected].
12 Third-Party Links & Integrations
The i8fb Platform may contain references to or technical integrations with third-party services, such as game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard). While i8fb takes care in selecting reputable partners, we are not responsible for the privacy practices of any third party.
When you interact with a third-party service — for example, when completing a payment through your bKash or Nagad app — that interaction is governed by the privacy policy of the third party, not by this Policy. i8fb encourages you to review the privacy documentation of any third-party service you use in connection with the Platform.
13 Amendments to This Policy
i8fb reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services offered on the Platform. When material changes are made, we will notify all registered members by email and/or by a prominent in-platform notification at least 7 days before the revised Policy takes effect.
The effective date displayed in the hero section at the top of this page will always reflect the date of the most recent update. We recommend that you review this Policy periodically to stay informed of how i8fb handles your personal data. Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Policy.
If you do not agree with the terms of the revised Policy, you may request account closure by contacting our support team at [email protected]. Archived versions of previous Privacy Policy documents are available upon written request.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way i8fb handles your personal data, please contact our Data Protection team using the details below. All privacy-related communications are treated with strict confidentiality.
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: Please use "Privacy Request" or "Data Subject Request" for prompt routing to the correct team
- Response Time: Acknowledgement within 5 business days; substantive response within 14 business days
- Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
Your Data Is Safe With i8fb
Now that you have reviewed our Privacy Policy, feel free to explore the full i8fb Platform. All services are available to verified members aged 21 and above, with your personal data protected at every step.
SSL Encrypted · Fair Play Certified · 21+ Only · Bangladesh Standard Time (BST, UTC+6)